Invoicing and Billing
- Prepare and issue accurate customer invoices in a timely manner.
- Verify billing details, including prices, terms and account information.
- Manage recurring billing schedules and update customer records as needed.
Payment Processing and Reconciliation
- Record and reconcile customer payments, including checks, ACH, and wire transfers.
- Monitor and apply payments accurately against open invoices.
- Address and resolve discrepancies between payments and invoices with customers.
Account Reconciliation
- Reconcile customer accounts and maintain accurate AR aging reports.
- Investigate and resolve discrepancies between payments and invoices.
- Collaborate with the accounting team to ensure accuracy in financial statements.
Collections and Customer Relations
- Monitor outstanding balances and follow up with customers on overdue accounts.
- Monitor and enforce credit policies and procedures.
- Contact customers to resolve billing disputes and negotiate payment plans if necessary.
- Maintain professional and positive relationships with customers.
Reporting and Documentation
- Generate AR reports, including aging schedules and collections status.
- Maintain organized records of invoices, payments, and correspondence.
- Assist in preparing documentation for audits or compliance reviews.
- Support AR Manager for month-end and year-end close processes by reconciling AR accounts.
Compliance and Documentation
- Maintain accurate records of invoices, payments and communications.
- Ensure compliance with company policies, financial regulations and internal controls.
- Assist with audits by preparing documentation and responding to auditor inquiries.
- Stay updated on industry best practices and technological advancements to optimize AR processes.