Nissin Foods (USA) Co., Inc.

PC Support Specialist

Job Locations US-CA-Gardena
Job ID
Information Technology
Regular Full-Time


The position of PC Support Technician is responsible for Nissin Foods desktop connectivity and functionality. Supports users through training, trouble-shooting, and communications. Expected to install, maintain, and troubleshoot standard computer hardware, software, peripherals, and other approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to clients.


Essential Job Functions: The following duties are considered essential to the job. Qualified individuals must have the ability – with or without reasonable accommodation – to perform the following duties but not limited to:


  1. Thorough knowledge of Windows 10 PRO, and Microsoft Office Pro Plus.
  2. Install software, set up and support (desktop, laptop) and all other IT related devices.
  3. Troubleshoot and diagnose standard computer hardware and software (desktop/laptop level).
  4. Respond to IT support requests from clients as related to hardware and software issues via multiple sources, and referred tickets.
  5. Enter call data into the ticket tracking system.
  6. Interact with clients in a courteous and professional manner.
  7. Communicate updates on issues in a timely manner to ensure client satisfaction and productivity.
  8. Seek technical assistance or escalate problems when necessary.
  9. Ensure compliance with IT policies and data consistency.
  10. Update OS and Antivirus on all devices.
  11. Assist local, and remote users such as brokers, sales managers. (Also our Lancaster/South Tree locations, and traveling Nissin Foods employees.)
  12. Create (basic computer/laptop) internal walkthrough videos regarding new software, and software updates for Nissin Foods (USA) Co., Inc.
  13. Assist administration with IT billing.
  14. Ensure that old hardware is properly disposed of through the appropriate channels.
  15. Manage department’s hardware and software assets, ensuring equipment and licensed software are tracked and maintained in line with current policies and procedures.
  16. Ensure that information and systems are protected in a manner consistent with Nissin Foods USA Co., Inc. security policy, procedures, and standards.
  17. Performs related duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.


Education and/or Experience:  

  • High school diploma required, technical college degree in related preferred or related work experience
  • 1+ years of experience in a customer service-related role
  • Positive and service-oriented attitude is a must
  • Excellent written and verbal communication skills
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to multi-task
  • Ability to thrive in a fast-paced environment
  • Basic computer skills and excellent phone disposition


About Us


Since Nissin’s entry into the US in the 1970’s, our flagship brands, Cup Noodles and Top Ramen have held a fond place in US pop culture even before ramen became the trendy dish it is today.  It started in post-World War II Japan amidst dire food shortages and inspired our founder, Momofuku Ando, to invent instant ramen in 1958.  In order to continue this legacy of innovation, we’re looking for noodle lovers who have a passion to disregard the status quo, seek continuous growth and love being part of something special.


  • We want to cultivate a company culture that keeps people excited about our mission and thoroughly engaged.
  • Place the right people in the right positions and provide the resources to help them in their current positions while setting them up for success to grow into future roles.
  • Offer competitive pay and benefits since we want everyone to work to live (and not the other way around).We invite you to join in our mission to evolve how people think about instant ramen, expand its appeal and be a part of this $4 billion global company that was built from a simple block of noodles.   

Nissin Foods (USA) Co., Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


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