Nissin Foods (USA) Co., Inc.

Customer Fulfillment Planner II

Job Locations US-CA-Gardena
Job ID
Supply Chain
Regular Full-Time


Work closely with multiple customers to ensure customer satisfaction. Processes customer orders, coordinates with brokers, carriers, Regional Sales Managers and internal departments. Monitors shipments of customer orders.


Essential Functions- Job Duties: The following duties are considered essential to the job.  Qualified individuals must have the ability – with or without reasonable accommodation – to perform the following duties but not limited to:


  1. Handles phone/fax/email inquiries from brokers, carriers, Regional Sales Managers and customers which includes product availability, quoting price and delivery with proper discounts, accepting and processing orders through the system, securing correct commercial terms, handling return material transactions, advising current status of orders in process, issuing debit and credit memos, and maintaining a current an accurate filing system.
  2. Prepares required paperwork (Bills of Ladings, shipping paperwork) and matches all data entered in the paperwork.
  3. Tracks and verifies carrier shipments for accuracy of orders, shipped from the correct warehouse and delivered on-time. Interacts with the Logistics Department about carrier issues, late shipments, etc.
  4. Verifies pricing, promotions, deals and products availability.
  5. Processes customer pick-up allowances to all (CPU) orders. 
  6. Issues Return Merchandise Authorization (RMA) and debits as directed by management. Ensures that returns are handled promptly and in accordance with current inventory control procedures.
  7. Enters special orders such as sample orders, donations and customer pick-ups.
  8. Enters customer order through Electronic Data Interchange (EDI)
  9. Utilize the company’s Transportation Management System to select the most cost effective transportation method available to coordinate and route shipments to meet customers required delivery dates.
  10. When applicable consolidate multiple orders into single shipments to minimize overall transportation costs.
  11. Verify the freight rates indicated on the tender sheet are accurate. If variances exist, research or advise department manager for appropriate corrections. File tender sheets daily in accordance to current practices.
  12. Answer inquiries from carriers regarding shipment issues that may arise (either at loading or delivery) and Communicate with department manager performance issues or concerns that arise with carriers to be properly tracked and escalated as needed for proper resolution.
  13. Assists with pick-up and delivery appointments as necessary. (i.e. Wal-Mart)
  14. As necessary, update revised carrier rates within the companies Transportation Management System.
  15. Provide assistance and/or back-up for necessary.
  16. Perform other functions and duties as assigned.


Supervisory Responsibilities:  This job has no supervisory responsibilities.




  • High school diploma or equivalent and four (4) years related job experience or Associate’s degree (A. A.) or equivalent from two-year College or technical school and/or training; or equivalent combination of education and experience.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • To perform this job successfully, an individual should have knowledge of Internet software; Excel Spreadsheet software and Word Processing software.

About Us


Since Nissin’s entry into the US in the 1970’s, our flagship brands, Cup Noodles and Top Ramen have held a fond place in US pop culture even before ramen became the trendy dish it is today.  It started in post-World War II Japan amidst dire food shortages and inspired our founder, Momofuku Ando, to invent instant ramen in 1958.  In order to continue this legacy of innovation, we’re looking for noodle lovers who have a passion to disregard the status quo, seek continuous growth and love being part of something special.


  • We want to cultivate a company culture that keeps people excited about our mission and thoroughly engaged.
  • Place the right people in the right positions and provide the resources to help them in their current positions while setting them up for success to grow into future roles.
  • Offer competitive pay and benefits since we want everyone to work to live (and not the other way around).We invite you to join in our mission to evolve how people think about instant ramen, expand its appeal and be a part of this $4 billion global company that was built from a simple block of noodles.  

Nissin Foods (USA) Co., Inc. is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


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